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FAQ

Contact Us:

Email:customerservice@corbelplace.com

Phone: 888-894-4858

Ordering:

How do I place an order?
Ordering on corbelplace.com is simple, easy, and secure. Simply select the color, size, personalization options (if applicable), and the quantity then click the "Add to Cart" button on the product detail page. The Shopping Cart page will then display the items in your cart and will allow you to change the quantity of each item you've selected or remove items. From the Shopping Cart page, you can either proceed to checkout or continue shopping.

When you have finished shopping, click on the "View Cart" or "Checkout" icon at the top-right of the page to review your selections. When you are satisfied with your order, click the "Proceed to Checkout" icon to complete your purchase.

NOTE: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser.

How do I find my product?
Read below to find out how to search or browse through our site.
We offer a deep selection of products from a vast variety of manufacturers, divided into specialty stores with dozens of categories within each store. That's a lot of stuff to sort through, so we created cutting-edge search engines to help you quickly find whatever you want.

Search
The easiest and fastest way to find something in any of our stores is to use the Search located at the top right side of each page.
You can search by the name of the product, or features of the products such as manufacturer, product name, etc.
If you're not sure how to spell something, use a * as a wildcard character. For example, typing in 'corbels*' will lead you to Acanthus corbel, Corbel with rose, etc.

Browse
Our site is also a great place to browse. Click on any of the in-store categories listed on the left side of each store's home page. Visit our many specialty and manufacturer stores or explore our new arrivals and on sale pages.

How to use search?
Searching corbelplace.com is easy. Here are a few tips to help you best find what you are looking for.

1. If you know the part number you are looking for, simply enter it in below and then click go.
2. You can also search by product description like "acanthus corbel". You can also select to match by exact phrase, at least one word, or All of the words.

What forms of payment does corbelplace.com accept?
CorbelPlace accepts payment by Discover, Visa, MasterCard,  American Express and Paypal for online orders. CorbelPlace.com will charge for the processed in-stock items, plus the entire amount of shipping & handling costs. Payment for any backordered items will be charged upon shipment. You will not be billed any additional shipping fees for backordered items. No checks and Wire Transfers are allowed at this time.

Does corbelplace.com charge sales tax?
CorbelPlace is required to charge sales tax on merchandise and shipping charges in California, Missouri, South Carolina and South Dakota. The amount of sales tax charged is based on current local tax rates.

NOTE: State and local sales tax rates are subject to change at any time.

How do I use a promo or coupon code?

In the "Other Information" section at the bottom of the Checkout page, enter your offer code in the "Promo Code" box and click "Apply" to update your order subtotal. Limit one promo or offer code per order.

How do I use a gift certificate code?

In the "Other Information" section at the bottom of the Checkout page, enter your code in the "Gift Certificate Code" box and click "Apply" to update your order subtotal. Multiple gift certificates can be used on a single order.

What if an item is not in stock?

On occasion, demand for a product will exceed the quantity in stock. If this is the case, you will see a message about the availability of that item when you hit the Add to Cart button. In addition, if you order an item that is currently out of stock, we will notify you by e-mail that the product is back ordered and let you know when it is expected. We will often give you the option of replacing the item with a different one (i.e. a different color).

If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method, so as not to delay your entire order. Back ordered items will be shipped without incurring additional shipping charges.

NOTE: If you are using e-mail filters and/or blockers, be sure to add corbelplace.com to the safe sender list in your address book to ensure that you receive our notifications and updates.

How can I cancel or change my order?
Please remember that in stock items ordered before 3PM ET will ship the same day! If you need to cancel or change an order, please email customerservice@corbelplace.com as soon as possible with your request. We use automated order processing and warehouse systems to provide you with the fastest service possible, so we may not be able to cancel or modify your order before it is processed. Cancellation or change of an order usually involves return of merchandise or additional shipments. We apologize for any inconvenience. Please refer to our returns policy for additional information.

What if corbelplace.com is unable to accept my order?
Please note that CorbelPlace.com may be unable to accept or may need to cancel certain orders. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. CorbelPlace.com will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your payment has been processed, CorbelPlace.com will issue a credit to your payment method in the amount of the charge.

Is shopping at corbelplace.com secure?
You can feel completely secure when ordering from corbelplace.com. All online transactions at CorbelPlace are handled with an industry-standard technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.

Is the color on my computer monitor accurate?
We do our best to accurately represent the appearance of the products we sell on our online store. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product’s true colors may not appear as they should on your screen.

Shipping:

How will my order be shipped?

CorbelPlace ships  via UPS or FedEx Ground delivery service. In most circumstances, your package will be delivered via the UPS.

How much does shipping cost?

Shipping Cost – USA (Contiguous 48 States)

Shipping cost would be flat rate . i.e $8.50 per shipment within the 48 contiguous states.

Shipping Cost – Canada

Taxable Amount

Rate*

Up to $20.00

$24.99

$20.01 to $30.00

$28.99

$30.01 to $50.00

$30.99

$50.01 to $70.00

$32.99

$70.01 to $100.00

$33.99

$100.01 to $135.00

$35.99

$135.01 to $175.00

$38.99

$175.01 to $250.00

$41.99

$250.01 to $500.00

$49.99

$500.00 and up

$64.99

* 18% Duties & Taxes will be added to your order at the time of purchase. This amount will be shown in the text field on your order confirmation.

Canadian Deliveries:
Packages will be delivered within 4-10 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination

Canadian Customers:
By ordering goods on this website, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent, and to transact business with Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by CBSA in your name, so that we may process the reimbursement.

(Note: The schedule above is ONLY an estimate, not a guarantee. All shipping is out of our warehouse)

All other countries:
International customers are responsible for paying any additional taxes, duties, or customs fees charged by their local government. Additional shipping charges may also apply in some cases.

International Deliveries:
Packages will be delivered within 7-14 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination

Does corbelplace.com ship to Canada?

CorbelPlace.com ships to Canada via FedEx Ground delivery service.

By ordering goods from CorbelPlace, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent and to transact business with the Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by the CBSA in your name, so that we may process the reimbursement.

When will I receive my order?
Most in-stock, non-personalized orders ship in 1 business day. Please allow 3 additional business days for personalization. Depending on the shipping method selected, your order should arrive in 1-8 business days.

How are orders shipped to Alaska, Hawaii, U.S. territories, APO and FPO addresses?
Shipments to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands), APO and FPO addresses are delivered via UPS.

What items have FREE shipping?
We offer a select offering of products that qualify for FREE shipping. Items will be clearly marked with either a "Free Shipping" icon or the words "Free Shipping" to identify these items ship free. Free shipping may not qualify for areas outside of the lower 48 states.

Returns & Exchanges :

SATISFACTION GUARANTEE:
It’s simple. If you're not completely satisfied with any merchandise you have received, just return it within 30 days of receipt for a full refund or exchange, no questions asked. Custom ordered and custom cut items are not returnable unless we have made an error in cutting your ordered item(s) or if the item is defective. All items must be in their original condition with the original packaging, instruction manuals, warranties, and tags. Unfortunately, original shipping/processing charges are not refundable. We will, however, send your exchange with no additional shipping/processing charges.

What is corbelplace.com’s return policy?
If you are not completely satisfied with any merchandise you have ordered, you may return it within 30 days of receipt for a full refund or exchange, no questions asked.

All items must be in their original condition with their original packaging, instruction manuals, warranties, and tags.

Original shipping/processing charges are not refundable. We will, however, exchange items with no additional shipping/processing charges.

Notify us by e-mail of your desire to return for REFUND your purchase. We will issue you a return authorization number and email you our return address, (please do not return the item to the original address that it was shipped from). You can return items in only new condition within 30 days and we will refund your money or exchange the item subject to the above return policy. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. We will issue refunds for the product only. Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund in addition to a 20% restocking fee, on all merchandise returned. Furthermore, if any order is refused by the customer, return shipping charges will be charged to the customer.

NOTE: Any products cut or altered by the customer are not returnable.

If an item was ordered as a set, it must be returned as a set.

All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package.

If you do not use our prepaid return/exchange label, we suggest you return the package using a courier who will provide proof of delivery. Please do not use the product box as a shipping container.

Please allow 14 business days to process your return.

Why Do We Charge A Restocking Fee?
Notify us by e-mail of your desire to return for REFUND your purchase. We will issue you a return authorization number and email you our return address, (please do not return the item to the original address that it was shipped from). You can return items in only new condition within 30 days and we will refund your money or exchange the item subject to the above return policy. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. We will issue refunds for the product only. Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund in addition to a 20% restocking fee, on all merchandise returned. Furthermore, if any order is refused by the customer, return shipping charges will be charged to the customer.

What if my item is defective, broken or needs repair?
Corbelplace.com partners with reputable manufacturers who stand by their products. However, on rare occasions, a product can have a defect that was undetected by the manufacturer or that becomes apparent during use. If a product you've purchased from Corbelplace has a manufacturing defect, please contact us at customerservice@corbelplace.com within 5 business days of receipt. Also, please retain the merchandise AND packing material for inspection by the carrier. For common carrier claims, the carrier requires the recipient of the merchandise to file claims and receive reimbursement.

For repair, maintenance, and warranty service that is covered by a manufacturer's warranty, please contact the manufacturer directly.

NOTE: Failure to follow these procedures may result in forfeiture of monies due to you.

Account Management :

How do I log in?
To review your account information, click on the "My Account" icon located in the top right hand corner of the navigation bar. Enter your email address and password to access your CorbelPlace  account.

How do I subscribe/unsubscribe to Corbelplace email list?
Subscribing to CorbelPlace email list gives you access to exclusive previews of our special sales events, information about new merchandise arrivals, and key product advice.

Customers are automatically subscribed to our email list when making a purchase on corbelplace.com. If you'd like to subscribe without making a purchase, please click here to enter your information.

To unsubscribe from our mailings, click on the "unsubscribe list" link located at the bottom of any of our emails or email your request to customerservice@corbelplace.com. Please put the email address that the newsletter is being sent to in the subject line.

 

 

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